Troubleshooting

Default solution folder, feel free to edit or delete it.

NextD Remote app is sluggish or disconnects from NextD Player sometimes
The NextD Remote app is connected to the NextD Player via Wi-Fi. Please click on the Speed Test icon on NextD home screen and make s...
Sat, Nov 19, 2016 at 5:16 PM
Video streaming is not smooth or laggy on my NextD Player
NextD Player streams videos from the Internet. HD videos typically require 5 Mbps Internet bandwidth to have smooth playback. If your video streami...
Sat, Nov 19, 2016 at 5:20 PM
I can't see the display output from NextD on my TV.
A few things to check: 1. Make sure that your TV is turned on and switched to the same HDMI input port that your NextD Player is connecte...
Sun, Jun 5, 2016 at 9:36 PM
I can't hear any sound from NextD on my TV.
A few things to check: 1. Make sure that you can see the display output from NextD on your TV first 2. If you have an AV Receiver box bet...
Wed, Jun 1, 2016 at 6:54 PM
How do I get rid of the "Unfortunately this app has stopped" error.
This error message occurs when an app's data files become corrupted. A few things to try: 1. Clear the app's data and cache: Click on the &q...
Fri, Jun 17, 2016 at 6:55 PM
How do I factory reset the NextD Player?
To perform a factory reset via software, simply follow these steps: 1. Click on the Settings icon on the desktop screen of NextD Player. 2. Scroll down...
Tue, Jan 3, 2017 at 12:56 PM
A few characters are missing when I type on an external keyboard or NextD Remote app keyboard.
A few keys such as "i" and "r" may not show up on the TV screen when typed on external keyboards or through the virtual keyboard on...
Tue, Jul 19, 2016 at 6:31 PM
[Fixed] The blue messages on my NextD Player won't disappear
This issue is now fixed through an over-the-air (OTA) update to all existing NextD Players. The OTA Update was released on 8/4/2016. If you have n...
Thu, Aug 11, 2016 at 12:39 PM