Troubleshooting

Default solution folder, feel free to edit or delete it.

Video streaming is not smooth or laggy on my NextD Player
NextD Player streams videos from the Internet. HD videos typically require 5 Mbps Internet bandwidth to have smooth playback. If your video streaming is ...
Fri, Sep 28, 2018 at 11:21 PM
NextD Remote app is sluggish or disconnects from NextD Player sometimes
The NextD Remote app is connected to the NextD Player via Wi-Fi. Please click on the Speed Test icon on NextD home screen and make sure that it meas...
Fri, Sep 28, 2018 at 11:18 PM
I can't hear any sound from NextD on my TV.
A few things to check: 1. Make sure that you can see the display output from NextD on your TV first 2. If you have an AV Receiver box between the Ne...
Fri, Sep 28, 2018 at 11:23 PM
I can't see the display output from NextD on my TV.
A few things to check: 1. Make sure that your TV is turned on and switched to the same HDMI input port that your NextD Player is connected to. 2. M...
Fri, Sep 28, 2018 at 11:23 PM
An optical SPDIF cable doesn't work for the audio
NextD N2's SPDIF output port is NOT optical, but electrical. Instead of using an optical Toslink SPDIF cable, an electrical 3.5mm digital coaxial SPDIF...
Sun, Oct 14, 2018 at 10:49 PM
How do I factory reset the NextD Player?
For NextD N2: To perform a factory reset via software, simply follow these steps: 1. Click on the Settings icon on the desktop screen of NextD Player. ...
Tue, Oct 23, 2018 at 1:00 AM
How do I get rid of the "Unfortunately this app has stopped" error.
This error message occurs when an app's data files become corrupted. A few things to try: 1. Clear the app's data and cache: Click on the "...
Fri, Sep 28, 2018 at 11:24 PM